Towing FAQ Ottawa

Most local tows in Ottawa run between $85 and $150 for the hook-up and the first few kilometres. After that, expect roughly $3–$5 per kilometre. A typical crosstown tow (say, Kanata to downtown) lands around $120–$160 all in. Long-distance towing is priced separately per route. OnPoint Towing gives you a clear quote before we start — no surprise invoice at the end.

Predatory towing is unfortunately common in Ottawa, especially for accident scenes and highway breakdowns. Some operators charge inflated dispatch fees, per-minute wait fees, and storage fees that accumulate fast. OnPoint Towing charges a straightforward base rate plus per-km — fully transparent, no add-ons.

Many Ontario auto insurance policies include roadside assistance or accident towing. If your car is involved in an accident, your collision or comprehensive coverage may cover the tow to a shop. If you have an added roadside assistance rider, routine breakdowns may also be covered. Check your policy or call your insurer — OnPoint Towing can provide a receipt and documentation for insurance claims.

Basic roadside calls like battery boosts, lockouts, and tire changes are billed separately from towing. Rates vary by service and time of day. Call us for a quick quote — most roadside calls run $75–$120.

We do not add a premium surcharge for nights or weekends. Our pricing is consistent 24/7. You won't be penalized for breaking down at 2am on a Saturday.

OnPoint Towing typically arrives within 20–35 minutes anywhere in Ottawa. On busy event days or during major snowstorms, it may be slightly longer, but we'll give you a realistic ETA when you call — not an optimistic one we can't hit.

When you call, OnPoint Towing will give you a realistic arrival time. If anything changes on the way — traffic, an unexpected delay — we'll call you to update. You'll never be left wondering.

For emergency calls, we dispatch immediately. For non-urgent scheduled pickups (scrap cars, vehicle transport, etc.), same-day and next-day appointments are usually available across Ottawa.

Flatbed towing loads the entire vehicle onto a flat platform with all four wheels off the ground — it's the safest method for all vehicles, especially AWD, 4WD, luxury cars, and damaged vehicles. Wheel-lift towing raises only two wheels while the other two stay on the road. OnPoint Towing uses flatbed for virtually all jobs to protect your vehicle.

Yes — and flatbed is the only safe way to do it. Towing an AWD or 4WD vehicle on a dolly or wheel-lift causes severe drivetrain damage. Our flatbed keeps all four wheels off the ground, so your drivetrain is completely protected.

Yes. We have specialized equipment for motorcycles and transport them securely on our flatbed. No makeshift rigging — proper motorcycle tie-down straps and cradles.

Yes. Non-running, non-rolling vehicles are no problem on a flatbed. We can winch the vehicle onto the truck without it needing to move under its own power. Even vehicles with missing wheels or major damage are manageable.

Yes — OnPoint Towing provides battery boosts, tire changes, car lockout service, and fuel delivery across Ottawa. If you don't need a tow but need help on the road, we've got you covered.

We cover all of Ottawa and surrounding areas including Kanata, Nepean, Orleans, Gloucester, Barrhaven, Vanier, Stittsville, Manotick, and Gatineau (QC). If you're in the Ottawa region, we can get to you.

If you're on a road or highway: turn on your hazard lights, pull as far off the road as safely possible, stay in your vehicle with your seatbelt on if you're on a busy road, and set up reflective triangles or flares if you have them. Call us, then call OPP (non-emergency: 1-888-310-1122) if you're on a highway and feel unsafe. We'll get there as fast as we can.

Your current location (street address or nearest intersection), vehicle year, make, and model, a brief description of the problem (flat tire, won't start, accident, etc.), and where you want the vehicle taken. That's all we need to dispatch.

Yes — you're welcome to ride in the cab with OnPoint Towing to your destination. Just let us know when you call so we can plan accordingly.

Call OnPoint Towing at (613) 485-3333. We respond to both the 417 (Queensway) and 416 regularly. If you feel you're in immediate danger, call 911 first. Otherwise our non-emergency number gets you a fast response with no need for police involvement.

We'll take your vehicle wherever you direct us — your home, a repair shop, a dealership, or a storage facility. We don't take vehicles to impound lots without your direction (unless required by law enforcement). You stay in control.